Reference

How we protect your account and your funds

When you open an account with jepang88, you're entering into a direct relationship with our platform.

Account verification in minutesPayment security across DANA, OVO, GoPay, QRISClear withdrawal and dispute paths
Explore Lobby Read FAQ
jepang88 How we protect your account and your funds
CONTACT & CLAIMS

Reach us if you have a question or dispute

If you need to dispute a charge, report an account issue, or ask about your data, we have multiple contact paths open during your local business hours and beyond. Our support team handles legal queries, account freezes, and withdrawal delays. You can also request a copy of your personal data or ask us to delete your account and its history.

Team online

Live chat support

Open the chat icon in the lobby — our team responds during 08:00–22:00 WIB on weekdays. For urgent account or payment issues outside those hours, submit a ticket and we'll reply within 4 hours.

Email escalation

Send legal disputes and data requests to our compliance team at [email protected]. Include your account ID, the transaction reference, and what you need. We aim to respond within 48 hours.

Account tools

Under Settings > Privacy in your lobby, you can download your data, request account closure, or report suspicious activity. Changes take effect within 24 hours of verification.

DATA & SECURITY

How we handle your information and keep your account safe

Your personal data — name, email, phone, payment method and transaction history — is stored on encrypted servers and never sold to advertisers or brokers.

Encryption standard

All deposits and withdrawals use SSL 256-bit encryption. Your DANA, OVO, GoPay and QRIS transaction data never passes through our…

Two-factor authentication

Enable 2FA in Settings to require a code from your phone when you log in or request a withdrawal.

Session cookies

We use cookies to keep you logged in across pages. Disable cookies in your browser to force re-login each time.

Data retention

Withdrawal records stay for seven years per payment processor requirements.

Dispute resolution

If you report a fraudulent transaction, we freeze the associated account immediately and investigate within 48 hours.

Account deletion request

Go to Settings > Privacy and select 'Close my account'. Confirm via email; your account closes within 24 hours.

Frequently asked questions about legal and account rights

Below are answers to the questions we hear most from players about how we handle their data, what happens if there's a problem, and how to exercise your rights.

We collect your legal name, date of birth, email, phone number and payment method details (DANA, OVO, GoPay or QRIS account identifier). We verify these via email confirmation and phone SMS code before your first deposit. This information is never shared with third parties and stays encrypted on our servers.

DANA, OVO, GoPay and QRIS deposits are final once confirmed. If you deposited to the wrong account, contact our support team immediately via live chat with your transaction ID. We cannot reverse the deposit, but we can manually credit your intended account if we verify it was a mistake.

After you request a withdrawal, we verify your account identity (usually 5–10 minutes). Once verified, the funds leave our wallet and reach your DANA, OVO, GoPay or QRIS account within 15–60 minutes. Some banks take longer; check your payment provider's status page if you don't see it within 24 hours.

Log out immediately and contact our support team via live chat or email. We'll freeze your account, review login history and transactions. If fraud is confirmed, we reverse unauthorized withdrawals and credit your account. Enable two-factor authentication in Settings to prevent this in future.

Yes. Go to Settings > Privacy and select 'Download my data'. We'll email you a file containing your name, contact details, transaction history and account settings within 48 hours. You can also request deletion of your account from the same menu.

Yes, we use session cookies to keep you logged in. You can disable cookies in your browser settings; you'll then need to re-enter your credentials every time you visit. We do not use third-party tracking cookies or share your browsing data.

Your account closes within 24 hours of requesting closure in Settings > Privacy. Your personal data is deleted after 12 months. Transaction and withdrawal records remain archived for seven years per payment processor and regulatory requirements, but your name and contact details are removed.

Related Pages

jepang88 Indonesia Register jepang88 Casino About Us jepang88 Login